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Head of Operations

2 weeks ago

Batu Caves, Selangor, Malaysia FOTOZZOOM SDN BHD Full time 96,000 - 144,000 per year

Overview:

Are you a resilient problem-solver who thrives in dynamic environments? Do you have a passion for personal growth and a commitment to delivering exceptional results? Join our fast-growing, tech-driven laundromat business as an Director / Head / Senior Manager of Operations. In this pivotal role, you will oversee all aspects of operations—from support and maintenance to retail—ensuring our customers receive the best experience possible. If you're ready to lead, innovate, and make a lasting impact while embodying our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we want to hear from you.

Key Responsibilities:

  • Operational Leadership:
  • Oversee the smooth functioning of support operations, maintenance, and retail operations.
  • Oversee all ground-level issues, ensuring timely communication to senior management and relevant departments.

  • Implement innovative solutions that challenge the status quo to enhance operational efficiency and customer satisfaction.

  • Stakeholder Communication:

  • Provide feedback on customer experience, app performance, and recurring issues to senior management, including product managers, finance, HR, and directors.

  • Ensure all responsible parties are informed and actively working towards resolving issues.

  • Team Management and Employee Relations:

  • Lead and manage diverse teams, fostering a close-knit bond while maintaining professional boundaries.

  • Promote a positive work environment that encourages growth and high performance.

  • Handle employee relations on the job, addressing concerns, and facilitating effective communication.

  • Adaptability and Change Management:

  • Navigate and manage operational turbulence due to the fast-paced growth of the business.

  • Identify when existing processes are no longer effective and implement necessary changes, including restructuring and optimizing headcount.

  • Embrace and drive change to overcome unforeseen challenges and capacity limits.

  • Self-Care and Resilience:

  • Recognize the importance of self-care to sustain high performance in a demanding role.

  • Implement personal strategies to recharge and maintain well-being.
  • Encourage a culture of resilience and long-term success within the team.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management, preferably in a fast-paced retail or service environment.
  • Strong leadership skills with the ability to manage cross-functional teams.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to implement innovative solutions and challenge existing processes.
  • Proficiency in leveraging technology to optimize resource management and operational efficiency.
  • Comfortable making tough decisions, including restructuring and resource optimization.
  • High level of adaptability and resilience in the face of change.
  • Commitment to personal growth and self-care practices.
  • Open to candidates from various industries with transferable skills.

Key Competencies:

Personal Competencies:

  • Resilience: You believe every challenge has a solution and persist until it's found.
  • Growth Mindset: Fully committed to your own development and the growth of your team.
  • Profitability Focus: Understand the importance of efficient operations in driving profitability.
  • Results-Oriented: Dedicated to achieving exceptional outcomes and exceeding expectations.
  • Long-Term Vision: Provide solutions that ensure lasting success and sustainability.

On-the-Job Competencies:

  • Leadership Excellence: Ability to inspire and lead teams through change and growth.
  • Strategic Communication: Skilled in conveying information effectively across all levels of the organization.
  • Innovative Problem-Solving: Proactive in identifying inefficiencies and implementing creative solutions.
  • Change Management: Comfortable with making and implementing difficult decisions to improve operations.
  • Emotional Intelligence: Maintain professionalism while forming strong team bonds; aware of personal and team well-being needs.

Job Type: Full-time

Pay: RM8, RM12,000.00 per month

Work Location: In person