Senior Vendor Management Specialist

19 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time $60,000 - $120,000 per year

. Vendor Strategy & Management

  • Lead the relationship and rate negotiations for a defined portfolio of Claims vendors within approved authority limits.
  • Participate in the strategic planning of the vendor management function, contributing to the development, implementation, and continuous enhancement of vendor strategies that drive cost efficiency and improved customer service.
  • Source, evaluate, and onboard Claims vendors, ensuring alignment with business needs and quality standards.
  • Provide direction and technical guidance in the development, drafting, and negotiation of vendor agreements, including advising on negotiation strategies.

Performance Management & Governance

  • Ensure adherence to service level agreements (SLAs) by auditing vendor performance and monitoring key performance metrics.
  • Develop and implement performance indicators to measure compliance, quality, and delivery standards.
  • Lead issue resolution for performance-related matters within the assigned vendor group.
  • Prepare stakeholder updates through structured reporting on vendor performance, metrics, and trends.
  • Participate in vendor performance reviews and engagement meetings with existing, new, or potential vendors.
  • Ensure Business Unit vendor practices are aligned with Group Policy and take ownership of relevant audit remediation actions.

Continuous Improvement & Business Efficiency

  • Drive continuous improvement initiatives focusing on customer experience and cost savings.
  • Identify opportunities to eliminate redundancies, process inefficiencies, and leakage within the Claims.
  • Monitor competitor activity and industry trends to ensure vendor management practices remain competitive and aligned with best practices

Performance Management Accountabilities

  • Demonstrate commitment to corporate values in day-to-day responsibilities.
  • Actively participate in the performance management cycle, including goal setting, progress reviews, and development planning.
  • Take responsibility for improving personal work performance and contributing positively to team effectiveness.
  • Support colleagues and foster a collaborative working environment.
  • Manage personal development and pursue opportunities for skill enhancement.

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