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Customer Relation Executive

2 weeks ago

Glenmarie Selangor, Malaysia Joystar Auto Sdn Bhd Full time 60,000 - 80,000 per year
Key Responsibilities
  • Serve as the main point of contact for customers, responding promptly to inquiries and requests.
  • Manage and resolve customer complaints in a professional and efficient manner.
  • Maintain accurate and up-to-date records of customer interactions, feedback, and transactions.
  • Build and maintain strong, long-term relationships with customers to enhance satisfaction and loyalty.
  • Follow up with customers to ensure service quality and satisfaction.
  • Collaborate with internal teams (sales, service, and administration) to ensure smooth communication and support.
  • Assist in customer engagement programs, events, and promotional activities.
  • Provide feedback and insights from customers to improve products, services, and processes.
  • Prepare regular reports on customer service performance and issues.