Customer Service Executive

3 days ago

Butterworth, Penang, Malaysia Infinity Group of Companies Full time 40,000 - 60,000 per year

Job description:

Infinity Logistics & Transport Sdn Bhd

Infinity Logistics & Transport Sdn Bhd are a leading logistics provider in Malaysia with a strong presence across Southeast Asia and 15+ countries. Our services include Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services.

Why Join Us?

Top 5 Global Flexitank Producer

Largest Malaysia-Thailand Landbridge Service Provider

Major NVOCC Player in Port Klang

Leading 20' High Cube Container Operator in SEA

Location: Butterworth, Pulau Pinang

Job Responsibility

  • Manage the entire shipment fulfillment process, including import and export documentation, from job receipt to shipment tracking and ensuring timely delivery.
  • Communicate regularly with customers to provide shipment status updates and address inquiries.
  • Handle and resolve complex issues such as shipment delays, cargo damage, or customs-related problems to ensure high levels of customer satisfaction.
  • Coordinate with internal divisions and external vendors for customs clearance, and work closely with the operations team, haulage providers, or transporters to ensure timely and efficient shipment delivery.

Requirements

  • At least Diploma in Logistics, Shipping, International Business or related field.
  • At least 2 years of working experience in import and export customer service.
  • Strong attention to detail.
  • Good communication skills in English, Bahasa Melayu and Mandarin.
  • Mandarin speakers to effectively communicate with Mandarin-speaking clients.
  • Ability to work independently with minimal supervision.

If you are interested, you may email your CV/resume to

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