Assistant Manager – Client Relations

3 days ago

Klang, Selangor, Malaysia Polymorph Psynergy Full time 48,000 - 72,000 per year

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment—by Sea, Road, or Air—is managed with utmost professionalism and care.

Role Summary

As the Assistant Manager – Client Relations & Operations, you will play a vital role in supporting the Customer Service Manager in managing day-to-day client service and operational activities. You will act as a key liaison between customers and internal teams, ensuring service excellence, timely communication, and operational efficiency. This role also involves maintaining strong client relationships, resolving service issues, and contributing to continuous improvement initiatives that enhance overall customer satisfaction.

Key Responsibilities

Support the Customer Service Manager in overseeing daily customer service and logistics operations.

Handle client inquiries, service issues, and shipment updates promptly and professionally.

Coordinate with internal departments such as operations, sales, and customs to ensure timely and accurate delivery of services.

Build and maintain strong relationships with key customers to understand and fulfill their logistics needs.

Assist in developing and implementing service improvement plans and performance monitoring.

Prepare reports on customer service performance and assist in staff coaching or training when required.

Requirements

Minimum 5 years of experience in logistics, freight forwarding, or customer service.

Strong interpersonal, communication, and problem-solving skills.

Proven ability to multitask and manage client expectations under pressure.

Proficiency in Mandarin is an added advantage.

Remuneration & Benefits

Basic Salary: RM 5,000

Statutory Contributions: EPF, SOCSO, EIS

Benefits: Annual Leave, Bonus & Others

Working Hours:

Monday–Friday: 8:30 AM – 5:00 PM

Alternate Saturdays: 9:00 AM – 12:30 PM (alternate Sat after probation)

Job Type: Permanent

Pay: RM4, RM5,000.00 per month

Benefits:

  • Professional development

Application Question(s):

  • Are you comfortable working from Monday to Friday, 8:30 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:30 PM ( alternate Saturday after probation)?

Experience:

  • customer service in logistics industry: 5 years (Required)

Work Location: In person

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