Customer Service Representative

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia GOGO TECH LTD Full time 30,000 - 60,000 per year

Location:Megan Avenue 2 (Nearby MRT Ampang Park/ LRT KLCC)

Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)

We're looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You'll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we'd be happy to consider you for a senior role.

What You Will Deliver

  • Handle customer queries and logistics arrangements via phone and online platforms.
  • Resolve customer concerns and complaints with a positive and helpful attitude.
  • Maintain professional customer service, creating a great experience for customers.
  • Assist Team Leaders in senior positions.
  • Participate in shift-based work schedules.

Who You Are

  • Proficient in spoken and written Cantonese, Mandarin, and English.
  • Minimum of SPM or Diploma.
  • Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
  • Strong communication skills, problem-solving ability, and attention to detail.
  • A positive attitude, eagerness to learn, and strong teamwork skills.

What we offer

  • Competitive salary package with attractive attendance bonus & other incentive bonus.
  • Fixed allowances including meal and transport.
  • On-job training.
  • A company promotes learning, continuous improvement, and personal growth.
  • Rotational shifts: Morning, Noon, and Night (ending by 12am) — no overnight shifts

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