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Internship - Application Support Engineer

2 weeks ago

Petaling Jaya, Selangor, Malaysia CMGI Sdn Bhd Full time 12,000 - 24,000 per year

Application Support Engineer (2nd level Support)

Duration: 3 - 6 Months

Are you ready to kickstart your IT career? Join us as an Application Support Engineer Intern and gain hands-on experience solving real-world IT challenges in a fast-paced environment.

What You'll Learn & Do:

  • Handle issues logged in the ticketing system and provided 2nd level support.
  • Assist Helpdesk (1st level support) and field engineers with technical inquiries.
  • Troubleshoot applications, hardware, and networks.
  • Analyze system/application issues through simulation and testing.
  • Apply ITIL lifecycle practices in daily operations.
  • Work with MySQL databases (including temporary workarounds/patching).
  • Collaborate with the developer team for permanent solutions.

What We're Looking For:

  • Pursuing a Degree in Computer Science, IT, or equivalent.
  • Basic understanding of technical & functional IT concepts.
  • Strong analytical and problem-solving skills.
  • Team player with eagerness to learn and grow.
  • Able to thrive in a fast-paced, multitasking environment.
  • Good verbal and written communication skills.

Why Join Us?

  • Real exposure to ITIL framework and industry-standard tools.
  • Hands-on learning with application, database, and network troubleshooting.
  • Opportunity to work alongside experienced IT professionals.
  • Supportive environment that encourages growth, improvement, and skill-building.

If you're passionate about IT, eager to solve problems, and want to gain practical experience that sets you apart, this internship is for you

Job Type: Internship

Contract length: 6 months

Pay: RM RM1,000.00 per month

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person