Manager Customer Account Management

3 days ago

Petaling Jaya, Selangor, Malaysia DKSH Spain Full time 80,000 - 120,000 per year

Job Summary

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

General Responsibilities
  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
  • Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement 
  • Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
  • Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
  • Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
  • Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
  • Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
  • Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
  • Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
  • Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution
Functional Skills and Knowledge
  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong negotiation and communications skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken
Education

Degree in Sales/Marketing or related fields

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