Customer Service Administrator

6 hours ago

Klang, Selangor, Malaysia CJ Century Logistics Full time 24,000 - 40,000 per year

Purpose of the Job: To manage all after-sales customer issues and handle related administrative tasks.

Responsibilities:

Handle Service Complaints

  • Check, register, and follow up on all SVC (Service Center) complaints from customers and dealers.
  • Attend to customer enquiries and provide service status updates.

Reporting & Documentation

  • Prepare and submit the master list report to relevant parties.
  • Prepare and submit RMA (Return Material Authorization) registration.
  • Prepare and submit monthly SVC contractor claims.

Data Management

  • Key in and update data in the CRM system for monthly SVC
  • Ensure accuracy and completeness of records for all SVC activities.

Coordination of Deliveries

  • Arrange delivery of rolling set to customers and follow up on the collection of defective units.
  • Complete defective part/set registration in the system.

Meeting & Communication

  • Arrange meetings or online meetings (virtual) with customers, Singer, and V-Comm.
  • Communicate with internal and external stakeholders to ensure smooth service operations.

Job Requirements

  • Minimum 1 year of working experience in a related field.
  • Possess at least SPM / Diploma in a related discipline.
  • Proficient in Microsoft Office (Excel, Word, Outlook, etc.).
  • Good communication skills in English and Bahasa Malaysia (spoken and written).
  • Able to communicate effectively with customers and service (SVC) contractors.

Job Types: Full-time, Permanent

Pay: RM1, RM2,700.00 per month

Benefits:

  • Free parking
  • Maternity leave

Work Location: In person

  • Customer Service

    6 hours ago

    Klang, Selangor, Malaysia JUNYAO SALES & SERVICE SDN. BHD. Full time 36,000 - 48,000 per year

    We need a customer service personnel that help to entertain and handle all the related jobs from the customer request. We need the personnel is a fast learner, fast response to all the message & request from the customer, responsibility and good recorder.Besides, the personnel might need to support for some sorting/ on site observation when there is needed....

  • Service Administrator

    2 weeks ago

    Klang, Selangor, Malaysia Avertec Full time 24,000 - 42,400 per year

    Record daily activities in the computer database systemAnswer phone callsManage collection for servicing and ensure timely processingTrack customer service recordsMonitor services and kept records up to dateRespond to customer's enquiry on service via mail, phone, or WhatsApp on a daily basisAddress complaints and resolved issues, ensuring customers were...

  • Customer Service Assistant

    2 days ago

    Klang, Selangor, Malaysia KSL Holdings Berhad Full time 24,000 - 36,000 per year

    Responsibilities:Greet and assist clients, ensuring they are guided to the correct courts or staff.Handle incoming phone calls and direct enquiries professionally.Schedule appointments and provide basic administrative support to the team.Maintain a clean and organized reception area and shared spaces.Prepare simple documents and reports using Microsoft Word...

  • Customer Service Executive

    6 hours ago

    Klang, Selangor, Malaysia RBN EASY SERVICES SDN. BHD. Full time 20,000 - 40,000 per year

    About the role RBN EASY SERVICES SDN. BHD. is seeking a talented Customer Service Executive (Pajak Gadai) to join our team in Selangor. This full-time position is an exciting opportunity to play a key role in delivering exceptional customer service and support to our clients.What you'll be doingTo appraise gold jewelleryAssist on day-to-day operations and...

  • Customer Service Specialist

    2 days ago

    Klang, Selangor, Malaysia AGENSI PEKERJAAN MVC RESOURCES SDN. BHD. Full time 20,000 - 60,000 per year

    Handle customer orders via phone, email, WhatsApp, and sales teams.Accurately input orders to ensure timely delivery.Act as the first point of contact for customer inquiries and complaints, escalating when necessary.Coordinate daily operations with the sales team.Manage order issues, rejections, and returns with customers and the warehouse.Oversee stock...

  • Customer Service Manager

    7 hours ago

    Klang, Selangor, Malaysia CTE group Full time 60,000 - 120,000 per year

    Key ResponsibilitiesLead and supervise the customer service and operations support team.Manage daily transportation arrangements and ensure timely job execution.Handle customer inquiries, feedback, and complaints professionally.Coordinate with internal departments (planning, warehouse, finance) to ensure smooth operations.Monitor job status, performance...

  • customer service executive

    2 days ago

    Klang, Selangor, Malaysia Greenworld Shipping Sdn Bhd Full time 40,000 - 60,000 per year

    About the roleWe are seeking a driven and customer-focused Customer Service Executive (Shipping) to join our dynamic team at Greenworld Shipping Sdn Bhd, based in Klang, Selangor. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients in the freight and cargo forwarding industry. Job...

  • customer service, botanic

    2 days ago

    Klang, Selangor, Malaysia Agensi pekerjaan ns shue sdn bhd Full time 18,000 - 36,000 per year

    JOB VACANCYPOSITION - CUSTOMER SERVICELOCATION - BOTANIC KLANGSALARY - RM Job Scopes:Handle inbound customer inquiries and requests via phone, email, and other communication channels in a professional and timely mannerAssist customers with the coordination and tracking of shipments, providing regular updates on the status of their deliveriesRespond to...

  • Customer Service Cum Admin

    7 hours ago

    Klang, Selangor, Malaysia Ecoway Concept Sdn Bhd Full time 24,000 - 48,000 per year

    We're Hiring: Customer Service cum AdminLocation: Puncak Alam, SelangorSalary Range: RM3,000With over 15 years of experience, Ecoway Concept Sdn Bhd is a trusted name in waterproofing and resin flooring solutions. We serve a wide range of industries with eco-friendly, technically sound systems and a strong commitment to quality, safety, and continuous...

  • Customer Service Officer

    2 days ago

    Klang, Selangor, Malaysia STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn. Bhd.) Full time 40,000 - 60,000 per year

    About This OpportunitySTM Lottery Sdn. Bhd. is Malaysia's leading number forecast operator with nationwide presence, serving diverse communities through our extensive retail network. We're seeking a dedicated Customer Service Officer to support our Central region operations, ensuring exceptional service delivery while driving outlet performance and...