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Global Account Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia ATPI (Malaysia) sdn. Bhd. Full time 90,000 - 120,000 per year

RESPONSIBILITIES

  • Manage all aspects of the clients' travel programme and be the 1st point of contact
  • Meet client retention and account profitability targets
  • Drive globalization, booking process efficiency and policy compliance across all client markets
  • Offer proactive and consultative solutions to clients and increase revenue by up selling ATPI products and services
  • Participate in business forecast and budget planning
  • Develop and execute business plans, implement key deliverables, and measure results
  • Develop, measure and report on Service Level Agreements and Key Performance indicators
  • Create and manage business improvement plans and conduct client business reviews
  • Manage operational, global/regional reporting requirements
  • Ensure timely settlement of customer debts where required and necessary as per contractual obligation
  • Act as main contact point for client Executive team
  • Maintain ATPI supplier and industry relations
  • Provide regular reports and presentations internally to ATPI stakeholders to the performance of the account

QUALIFICATIONS: SKILLS & EXPERIENCE

  • Minimum 5 years of account management experience in Travel Management Company managing global or regional accounts
  • Cultural awareness of global markets
  • Project management experience
  • Knowledge of contract management, strong negotiation, and analytical skills
  • Ability to interact with all levels of stakeholders and influence decision makers
  • Fluent in oral and written communication skills, including public speaking and presentations
  • Confident in liaising with senor stakeholders both internally and with the client
  • Proficiency in Microsoft Word, Excel, and PowerPoint