Supervisor, Customer Relations

6 hours ago

Pasir Gudang, Johor, Malaysia Malaysia Marine & Heavy Engineering Full time $30,000 - $60,000 per year

We are looking for a highly organized and service-oriented Supervisor, Customer Relations to support client-related activities for projects, vessels, audits, and special visits. This role plays a key part in ensuring an exceptional customer experience from the moment clients and visitors arrive on-site.

Key Responsibilities

  • Coordinate Customer Relations arrangements for incoming projects/vessels, including client office/room setup and readiness.

  • Prepare and process all required passes such as boarding passes, client passes, e-passes, vehicle passes, and confined space passes for service engineers.

  • Support internal divisions (M&AIS and O&G) in hosting customers, auditors, service engineers, and visitors.

  • Capture, record, and report visitor feedback to ensure continuous service improvement.

  • Decorate the Customer Relations office for festive seasons and special events.

  • Prepare reports, maintain accurate documentation, and support daily operational requirements.

  • Ensure compliance with safety (HSE) requirements for all customer-related areas and activities.

  • Provide general administrative and clerical support including filing, data entry, and correspondence.

Requirements

  • Minimum Diploma in Business Administration, Office Management, or related field.

  • At least 2 years of experience in administration, hospitality, customer service, or coordination roles.

  • Strong organizational and administrative skills, with good time management.

  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

  • Good interpersonal skills with the ability to interact professionally with customers, auditors, and stakeholders.

  • Attention to detail in documentation and pass management.

  • Able to work in a fast-paced environment with tight deadlines.

  • Positive, service-oriented attitude with a proactive approach.

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