Current jobs related to Manager, Process Excellence - Kuala Lumpur, Kuala Lumpur - 649d8d07-3e29-48e5-b1a8-2c6f6bc6283d

  • Assistant Director – Process Excellence

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Full time 45,000 - 70,000 per year

    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

  • Director, Process Excellence Delivery

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Bank Full time 120,000 - 240,000 per year

    Requisition Number: 32827Job Location: Kuala Lumpur, MYSWork Type: Hybrid WorkingEmployment Type: PermanentPosting Start Date: 07/10/2025Posting End Date: 30/11/2025:Job SummaryThe Process Excellence team, part of Group Transformation Office, requires a Process Excellence (PE) Execution Specialists to participate in project delivery, focusing on Process...

  • Director, Process Excellence Delivery

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Bank Full time 600,000 - 1,200,000 per year

    Requisition Number: 32836Job Location: Kuala Lumpur, MYSWork Type: Hybrid WorkingEmployment Type: PermanentPosting Start Date: 30/10/2025Posting End Date: 30/11/2025:Job SummaryThe Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for...

  • Associate, Process Excellence Delivery

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Bank Full time 80,000 - 120,000 per year

    Requisition Number: 32830Job Location: Kuala Lumpur, MYSWork Type: Hybrid WorkingEmployment Type: PermanentPosting Start Date: 04/11/2025Posting End Date: 30/11/2025:Job SummaryThe Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for...

  • Head, Process Excellence Execution-Functions

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Bank Full time 120,000 - 200,000 per year

    Requisition Number: 44989Job Location: Kuala Lumpur, MYSWork Type: Hybrid WorkingEmployment Type: PermanentPosting Start Date: 27/11/2025Posting End Date: 15/12/2025:What's the opportunity?The Process Excellence team, part of Group Transformation Office, requires a Process Excellence Execution Lead - Functions / Pan-Bank, to partner with Functions and...

  • Associate Director, Process Excellence Delivery

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Bank Full time 250,000 - 400,000 per year

    Requisition Number: 32837Job Location: Kuala Lumpur, MYSWork Type: Hybrid WorkingEmployment Type: PermanentPosting Start Date: 04/11/2025Posting End Date: 30/11/2025:Job SummaryThe Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for...

  • Supply Chain Process Excellence Intern

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coty Full time 20,000 - 30,000 per year

    ResponsibilitiesWe are looking for a Supply chain Process Excellence Intern to join the Malaysia Supply Chain Team. You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on replenishment improvement process and understanding order management of Free Standing...

  • Supply Chain Process Excellence Intern

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coty Full time 20,000 - 25,000 per year

     RESPONSIBILITIESWe are looking for a Supply chain Process Excellence Intern to join the Malaysia Supply Chain Team. You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on replenishment improvement process and understanding order management of Free Standing...

  • Process Excellence Execution Specialist(Malaysia, India)

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time 900,000 - 1,200,000 per year

    Job SummaryThe Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB...

  • Operational Excellence

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time 40,000 - 80,000 per year

    Job DescriptionUX SupportResponsible for supporting the logistics team in the areas of planning, execution, and performance improvement to provide best in class user experience.Streamline processes and improve overall efficiency within the logistics team i.e. centralise the system handling, configurations, and process standardizationParticipate in...

Manager, Process Excellence

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia 649d8d07-3e29-48e5-b1a8-2c6f6bc6283d Full time 80,000 - 120,000 per year

About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

  • Customer First
  • Push Boundaries
  • Critical Thinking
  • Build for Scale
  • Less is More
  • Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

About Process Excellence (PEX) Team In CEG
The PEX is the Customer Experience's (CEG) center of expertise for process design, standardization, and optimization. Its mandate is to deliver efficiency, effectiveness, and scalability by ensuring that business processes are customer-centric, technology-enabled, and aligned with global strategies.

The Team Partners With Cross Functional Stakeholders Including Operations, Global Customer Experience, Products, Learning & Development, Quality Assurance, And Especially R&D

  • To define, document, and standardize processes and procedures (SOPs, frameworks, playbooks)
  • To drive continuous improvement through data-driven analysis, observation, and feedback
  • To ensure seamless interactive process between end-users (customers, agents) and product owners (Product, R&D)
  • To govern process ownership, compliance, and measurement of business impact

What You'll Do
The Process Excellence (PEX) Manager is accountable for the management and performance of the global PEX team. This role translates strategic objectives into operational plans and delivers measurable business outcomes through process design, optimization, and innovation.

The PEX Manager will partner closely with R&D team to ensure that customer service tools—including chatbots, AI solutions, automation platforms, and internally developed CRM systems—are designed and implemented with efficient and effective processes. The role bridges technology innovation with customer service operations, ensuring seamless interaction between systems, customer service agents, and customers. The manager also leads the definition of process strategies, priority setting, and operational governance to ensure consistency, compliance, and alignment across global operations.

  • Process strategies and operational governance: Define and implement global process strategies on top of business priorities, technology roadmaps, and customer experience goals and establish governance mechanisms to monitor execution, ensure adherence to standards, and adjust priorities as business conditions evolve.
  • Process Design & Optimization: Enable PEX team to design, standardize, and improve end-to-end customer experience team's processes that integrate with CS tools, CRM systems, AI, and automation solutions along with identifying and eliminating process inefficiencies, redundancies, and bottlenecks to deliver efficiency, scalability, compliance, and customer satisfaction.
  • Problem Identification by data analysis: Leverage data analytics to identify process inefficiencies, measure effectiveness of automation and processes, and validate ROI of the process changes while enabling PEX team to apply analytics and insights into their process designs and CS tools.
  • Process Innovation together with R&D: As the process innovation champion, translate the emerging technology into process solutions that are grounded in operational realities and eventually to ensure its business effectiveness.
  • Stakeholder Collaboration: Partner closely with Operations, R&D, and other internal teams to streamline communication, enhance daily execution, and drive shared accountability.
  • Performance governance: Establish governance frameworks for process ownership and its SOPs and track KPI outcomes to measure ROI on process and system changes.
  • People leadership: Lead, coach, and develop the global Process Excellence team and help them drive their performance according to the strategic objectives by providing actionable roadmaps, deliverables, and performance metrics on top of a culture of continuous improvement.

What You'll Need

  • Strong exposure within a contact center operations and technology integration.
  • Leadership experience managing a cross location team is a plus.
  • Strong understanding of AI, automation, and CRM technology.
  • Data-driven decision-making with experience in process analytics and performance measurements.
  • Experience in cross functional stakeholder management with effective priority management.
  • Proficiency or enabled in data analytics and process metrics such as interpreting data in dashboards, running comparative analysis, having experience in BI data tools (Looker, Power BI, etc). SQL is a plus
  • Ability to thrive in a fast-paced environment.
  • Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.