Customer Operations Executive

2 days ago

Petaling Jaya, Selangor, Malaysia Adecco Full time 3,000 - 3,700 per year

Position: Customer Operations Executive (Finance/Banking)

Industry: Fintech

Working Duration: 12 months contract (Renewable based on performance)

Working Location: 1, First Avenue, Petaling Jaya, 47800, Selangor

Working Day/Hours: Monday – Friday; 10am – 7pm.

Salary: Basic up to RM3,700 (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance

Get to know our Team:

With a vision to become the best mobile financial services platform for SEA people: to live, earn, and play - our company is one of the largest and fastest-growing fintech players in the region. Enabled with a relentless

pursuit for excellence, we aim to deliver the smoothest and most relevant financial services across payments,

lending, insurance, and investments in the region.

Everyone should have equal opportunities to access Payments and Financial services. In the company, we empower the people of Southeast Asia, from consumers and drivers to every-day entrepreneurs, by

enabling financial inclusion for the underserved.

Your core responsibilities are one of our backbones of operations which are

  • Ensure eStamping end to end processes are executed smoothly in a timely manner
  • Ensure all escalated grab support tickets are cleared in a timely manner
  • We work fast, push the boundaries, try new things and sometimes they don't work, so we embrace failure and lifelong learning.

Get to know the Role:

As part of the dynamic Lending Operations Team, we are looking for a passionate candidate with analytical and

transformative mindset to be part of the team. Here are the main job scope but we require you to keep an open minded to embrace the challenges when additional assignment is offered:

1) Support tickets (GS tickets)

  • Monitor incoming level 2 tickets and resolve quickly within SLA
  • Ensure no backlog in the bucket end of the day
  • Prepare / summarize statistic breakdown at product level for all escalated tickets
  • Lead and improve the way in processing smooth Level 2 customer support in order to meet the performance metrics.
  • Ability to re-prioritize and adapt to an exciting, ever-changing environment.

2) eStamping

  • Submit all eStamping to STAMPS portal within 30 days upon loan disbursement
  • Monitor submission status
  • Prepare payment for Ready To Pay submission and ensure payment is done within 30days upon submission review date
  • Extract eStamping certificates

The must haves:

  • Must possess at least a Diploma in any relevant field (preferred).
  • Extensive Customer Service in the financial / banking industry, payments, cards, banks, e-wallets.
  • Exposure to Dynamic 365. (preferred)
  • Exposure to eStamping process & STAMPS portal. (preferred)
  • Proficiency in Microsoft PowerPoint, Excel and Word / Google Doc, Sheet, Slide
  • Knowledge of SQL/ Phyton / web languages (HTML coding, APIs) / Microsoft BI / Google Script / any scripting language is required.
  • Passionate about customer service and technology.
  • Strong verbal and written communication skills in English, Malay and Mandarin (not a must) languages
  • Can thrive in dynamic, fast-paced, and results-oriented teams under minimal supervision.
  • Customer-centric and attention to details.

If you are interested to apply, please forward your latest resume to AND

Subject: Job Application - Customer Operations Executive (Finance/Banking)

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