Travel Sales Executive

6 hours ago

Shah Alam, Selangor, Malaysia SAVVY TRAVEL & TOURS SDN BHD Full time 3,500 - 6,000 per year

JOB RESPONSIBILITIES:

  • Handle and track all telephone, email & walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for client.
  • Handle, answer and respond promptly to colleagues requests via telephone, e-mail & walk-in enquiries on time.
  • Calculate the rates and issue tickets or E-ticket for clients.
  • Provide professional & up to date information on air fares & travel related matters to clients and colleagues.
  • Follow-up on colleagues enquiries, ensure deadlines are met.
  • Handle and resolve customer complaints.
  • Liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other departments and branches on ticketing matters.
  • Liaise and build rapport with airlines personnel, hoteliers and suppliers.
  • Recommend process improvements, attend training.
  • Safeguard and not to disclose customer (personal and organization) details and our company's confidential information.
  • Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc.
  • Ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
  • Ensure that all Standard Operating Procedures are adhered to.
  • Any other duties at the discretion of the company.

Job Requirements:

  • Bachelor's Degree in Tourism & Hospitality Management, Business Administration or related field.
  • Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
  • Minimum 3 - 5 years' experience in a similar capacity, preferably in a travel industry General working knowledge of Travel Industry and related technologies
  • Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project management
  • Good command of MS Office and Excel

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