PLM Configuration Controller

Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

As a PLM Configuration Controller, you will play a key role in supporting Cochlear's Product Lifecycle Management (PLM) system. You'll work closely with global teams to make sure product data is accurate, processes run smoothly, and changes are implemented correctly. This role ensures that our products meet both regulatory and business needs.

Key Responsibilities:

1. PLM System & User Support

• Act as the first point of contact for PLM system users, resolving issues and providing expert guidance.

• Monitor system tasks and workflows, helping users prioritize and complete their work on time.

• Support training activities by helping to prepare user guides and training materials.

• Ensure documents and data in PLM are stored and maintained according to company standards.

• Act as a "super user," offering advice and hands-on help to colleagues.

2. Data & Reporting

• Define, collect, and track PLM system metrics.

• Generate regular reports showing workflow progress, KPI performance, and overall system use.

• Create and distribute ad-hoc reports when requested by management.

• Work with the team lead to design new reports to improve visibility of data quality and efficiency.

3. Data Integrity & Auditing

• Regularly audit PLM data to spot issues such as duplicates, missing documents, or incomplete records.

• Work with users and the Configuration Management Team to correct data and maintain compliance.

• Update and clean up records to make sure all information follows current standards.

4. Product Changes & Promotions

• Support the implementation of product changes and promotions from proposal to completion.

• Ensure all changes are reflected accurately in PLM and ERP systems.

• Work with cross-functional teams to ensure product data and processes meet quality requirements.

5. Configuration Management Activities

• Help resolve service requests related to PLM through the Cochlear Service Portal.

• Take ownership of specific configuration management activities as assigned.

• Track progress, report issues, and support the team lead with project-related requirements.

Key Requirements:

• Bachelor's degree in a relevant field.

• At least 2 years' experience in document control, data management, or a similar role.

• Knowledge of change management and document control processes, ideally in a multinational environment.

• Experience with PLM tools (e.g., PPM, Windchill, Jama) is highly valued.

• Strong MS Office skills, with excellent attention to detail (proofreading and structured documentation).

• Strong written and verbal communication skills; able to handle conversations at all organizational levels.

• Experience with product development processes, configuration, and change management.

• Able to work on rotational shifts at our Bangsar South office (6am-3pm OR 12pm-9pm).

Cochlear Malaysia provides shared services to support Cochlear's global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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