asisstant area manager

21 hours ago

Penang, Malaysia Aeon Fantasy (Malaysia) Sdn. Bhd Full time 60,000 - 80,000 per year

  1. Responsible for the performance and revenue of a number of stores in certain allocation by maximizing sales and profit for each area. Supervise and coordinate the day-to-day operations of multiple locations within the designated area

  2. Providing recruiting/training and staff development for new store manager/staff to ensure ensuring quality consistency across the area

  3. Ensure compliance with company S.O.P, policies and operation guideline and standardized across all locations. This includes kiosk S.O.P. and loss investigation procedures.

  4. To ensure store will be open and closing follow the guideline. Implementation of a miscall policy by each store to avoid late opening of the store

  5. Establish clear timelines for monthly report submissions, working closely with area teams to ensure data accuracy and follow operation deadlines. To submit weekly and monthly report to superior for management review

  6. Management of merchandise and game machine to ensure sufficient stock & in good condition-ready to customers. This includes the management of the Pokémon Cards.

  7. Monitor and evaluate the performance of each location and implement strategies to address areas of improvement especially non performing store and negative store profit.

8.To support the closing of stores 2 times in a month, especially for stores without a manager / new store manager / new staff / or for problematic stores.

3.To review the incident report for accuracy and completeness. Conduct a thorough investigation to determine the root cause of the incident and submit to respective department within a timeframe

  1. Check area roster for accuracy and completeness, verify that all scheduled shifts, complies with organizational policies and labor laws

  2. Compare the actual KPI results with the established targets. Identify areas where performance has exceeded expectations or fallen short and take immediate action for following month

  3. Investigate complaints or enquiries and grievances, ensuring a fair and impartial process within the timescales set, and propose a plan to superior

  4. Review and feedback the financial data for the relevant month such as Gross Profit/Cost Ratio/Card Loss . Highlight key findings, trends, and any actions taken or planned for improvement. Share the findings during operation meeting

  5. Undertake any other duties or ad hoc tasks as assigned by top management. This may include tasks beyond the scope of the standard job description to contribute to the overall success of the team and organization

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