General Services Manager

We are Fonterra, one of the world's largest dairy nutrition companies.

At  Fonterra, you'll be inspired by purpose and guided by principles. Whether you're based in New Zealand or anywhere else around the world, you'll be part of a team that creates goodness for generations and delivers global impact through local action. Our brands are trusted by families and individuals alike, delivering high-quality dairy nutrition to millions of people globally.

As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved in New Zealand and around the world.

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

About the role

Reporting to the Country Head of Foodservice, the General Services Manager provides a range of operational services that are critical to the effective functioning of the business day-to-day. These services include general office/facilities management support; operational procurement/purchasing; HSW support (serving as a champion for HSW in the local office); administrative HR support (including contingent workforce oversight) and managing interaction and local compliance related activity with local labour agencies/government bodies.

Key Accountabilities

• Deliver General Office and Facilities Management:
• Accountable for ensuring the smooth operation of office infrastructure, including workspace readiness, maintenance, and coordination of outsourced services such as reception and cleaning. Ensures professional support to staff and Fonterra visitors to the site.
• Manage Procurement and Vendor Relationships:
• Accountable for overseeing procurement processes and managing vendor contracts and performance, including labour service providers, to ensure cost-effective and compliant service delivery.
• Represent the Business in Local Government and Labour Agency Interactions:
• Acts as the primary point of contact for people-related matters with local authorities, ensuring compliance with local labour regulations and supporting business continuity.
• Support Administrative Operations and Contingent Workforce Oversight:
• Oversees general administrative support and evaluates the effectiveness of contingent roles, contributing to decisions on resource models and operational efficiency.
• Health, Safety & Wellbeing:
• Acts as the local business champion for HSW initiatives and facilitates local compliance to Co-op wide and local requirements (with guidance, support, and advice from the HS&W Manager – SEA). Monitors potential hazards and takes action to identify and manage critical health and safety risks via regular verification of key risk controls. Supports delivery of regional HSW initiatives.

About You

• Bachelor's qualification in business administration, facilities management or a related field
• 3-5 years of experience in office management, facilities management, P&C or administrative services roles
• Ability to champion HSW practices and ensure compliance with organisational standards (health and safety training or experience is advantageous)
• Proven experience managing vendor relationships and outsourced services
• Models a culture of customer service, ownership and issue resolution
• Able to build positive relationships with all stakeholders
• Familiarity with local labour regulations and government agency interactions
• Strong understanding of office infrastructure, workplace readiness and service delivery standards
• Proficiency in planning and organisation skills, and costing and budgeting
• Excellent interpersonal and communication skills, with the ability to engage and inspire diverse stakeholders
• Uses positive communication skills to deliver excellent customer service.

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities.

Or join our Talent Community by clicking here, to be notified about new and relevant job opportunities.

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.

Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.