Customer Experience Officer

11 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia ECICS LIMITED Full time

ECICS LIMITED' is a leading provider of general insurance solutions in Singapore. With a strong focus on customer service and innovation, we strive to offer our clients tailored insurance products and exceptional support. As a dynamic and forward-thinking organisation, we are committed to the continuous development of our employees and the growth of our business.

As a Customer Experience Officer at ECICS Limited, you will play a vital role in delivering exceptional customer service to our policyholders. You will handle customer enquiries via calls and emails, ensuring prompt, accurate, and professional responses.

Job Description:

  • Respond to customer inquiries via phone and email
  • Provide accurate information on policies, claims, and processes
  • Maintain customer records and follow up on open issues
  • Coordinate with internal teams for complex cases
  • Ensure high levels of professionalism and customer satisfaction

Requirements:

  • Minimum SPM or equivalent
  • Experience in customer service and General insurance (Proficient in Motor Insurance) is essential for this role
  • Willing to commit to a 1-year contract role
  • Good written and verbal communication skills
  • Able to work independently and as part of a team
  • Proficient in Microsoft Office and email communication
  • Customer-oriented with strong problem-solving ability

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