Client Relationship Executive

3 days ago

Petaling Jaya, Selangor, Malaysia Hunters International Full time 36,000 - 42,000 per year


The company is an award winning Interior Design firm based in Kuala Lumpur, providing comprehensive turnkey design solutions to residential and commercial clients. To date, we have completed more than 500 residential and commercial projects and have been awarded numerous awards such as Designer of The Year


Job Description:
- Handle all project handovers to clients for residential interior design and renovation projects.
- Elevate the client experience by ensuring that handovers are professionally conducted.
- Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes.
- Check everything before handover to ensure readiness.
- Set appointments with clients and project teams for handovers.
- Walk through the whole house with the client during handover, ticking off all work from the quotations.
- Record all defects identified during the handover and promptly arrange for touch-ups or repairs.
- Liaise closely with clients on the progress of defect rectification.
- Ensure that any shortcoming is addressed promptly and with care to assure clients that their needs are being met.

Job Qualifications:
- Previous experience in customer service or project management, preferably in the interior design or construction industry.
- Strong communication and interpersonal skills.
- Excellent communicator with a strong command of the English and Mandarin language.
- Detail-oriented with the ability to identify and address issues promptly.
- Knowledge of residential construction and interior design principles is a plus.
- Ability to manage multiple tasks and projects simultaneously.
- Poses own transport

Remuneration:
RM 3,000 - RM 3,500


Work Location:
Petaling Jaya, Selangor 

Consultant in charge:
Ashylinder Kaur | - |


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