Finance(AR) & IT Support Executive

3 days ago


Kepong, Malaysia CHEF WAN GROUP OF RESTAURANTS Full time 40,000 - 60,000 per year
Position Description
  • Provides first-level support for core financial applications (ERP and Invoicing systems), ensuring system stability, data integrity, and smooth daily finance operations.
  • Assists the finance team, especially Accounts Receivable (AR) with operational checks, troubleshooting, and resolving system-related issues.

1.     FIRST LEVEL SYSTEM SUPPORT

  • Serve as initial point of contacts for all finance system-related queries, issues, and incidents reported by end-users
  • Accurately log, track, and prioritize system issues using the designated ticketing system.
  • Perform basic initial troubleshooting and diagnostics to resolve common user problems quickly.

2.     ISSUE ESCALATION & LIASON

  • Escalate complex or unresolved system issues to the appropriate departments or external system vendors.
  • Act as the liaison between end-users and technical teams, ensuring clear communication regarding issue status and resolution timelines.

DATA INTEGRITY & SYSTEM HOUSEKEEPING

  • Assist the finance team with basic data validation checks to ensure accuracy and completeness within the systems.
  • Perform routine system housekeeping tasks, such as clearing temporary files, updating master data fields, and archiving old records, as directed by management.

ACCOUNT RECEIVABLE (AR) SUPPORT

  • Assisting with customer statement generation and distribution.
  • Supporting the filing and documentation of invoices and remittance advice.
  • Helping to organize and manage AR records for audits or month-end close.


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