Customer Experience Associate

1 day ago

Putrajaya, Malaysia ARBA Travel and Tours Sdn. Bhd. Full time 2,300 - 2,500 per year

About ARBA Travel

ARBA Travel merges humane with technology to build a better travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We have been awarded 'Top 30 SME in Malaysia' by SME Corp Malaysia. We aim big, start small & move fast.

We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism

Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Sales, Digital Marketing, Islamic Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.

Your Mission

  • You are responsible for delivering gold-standards customer experience by designing the perfect ARBA Customer Journey during Pre-Trip, During Trip & Post-Trip.
  • As the friendly face behind the screen, you'll be the go-to guru for ARBA Travellers seeking assistance. Whether they reach out via WhatsApp, email, or phone call, your mission is to dazzle them with your quick wit and unwavering helpfulness. No question is too big or small when it comes to making our guests' journeys as smooth as silk.

What You Must Have

  • Empathy is a must: ARBA Travel's Customer Experience needs to have decent sensibility when offering consultation, troubleshooting, listening to customers' concerns, or resolving any issues.
  • Excellence in communication: You are good at choosing the right words at the right time for the right person.

Requirements

 Possess SPM qualification

 Malaysian Citizen

 Holds a Bachelor's Degree with CGPA above 3.00 from a recognised institution

Fluent in Bahasa Melayu AND English

Required Skills:

  • Strong problem-solving and analytical abilities
  • Excellent organization and multitasking skills
  • Strong written and verbal communication skills
  • Ability to work under pressure and effectively handle crisis situations

Extra:

Familiarity with global travel regulations, booking systems, and industry best practices

Perks & Benefits

  • Basic salary : RM2300 - RM2500 per month
  • Health allowance
  • Cost of living allowance
  • Work-From-Anywhere Days
  • Join Company's Domestic or Oversea trip
  • Access to growth courses

This role may require occasional travel and flexible working hours, including evenings and weekends, to handle urgent issues or last-minute changes.

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