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Training & Development Specialist

2 weeks ago

George Town, Penang, Malaysia VKN JEWELLERS & MD SDN BHD Full time 60,000 - 80,000 per year

·       Establish and monitor Key Performance Indicators (KPIs) for all departments.

·       Track staff attendance, punctuality, grooming, and adherence to showroom & office SOPs.

·       Conduct monthly and quarterly performance reviews with management.

·       Identify underperforming staff and propose structured improvement plans (coaching, retraining, or corrective actions).

·       Maintain accurate and confidential records of staff performance and disciplinary actions.

·       Conduct Training Needs Analysis (TNA) to identify skill and knowledge gaps.

·       Develop and deliver training programs in product knowledge, customer service, grooming, and compliance.

·       Foster a continuous learning culture through cross-training, upskilling, and certification programs.

·       Support management in identifying high-potential employees and succession planning.

·       Drive employee engagement initiatives to reduce turnover and improve morale.

·       Develop and maintain a Talent & Skills to support workforce planning.

·       Assist HR in recruitment assessments by providing input on skill requirements.

·       Ensure staff comply with company policies, workplace discipline & industry regulations.

·       Implement performance audits to monitor consistency in service delivery.

·       Prepare monthly performance dashboards and training reports for management review.

·       Maintain quality standards by ensuring training and compliance documentation are audit-ready.

Requirements

  • Diploma/Degree in Human Resources, Business Administration, Training & Development, or a related field.

·       Minimum 5 years' experience in Training, HR, or Performance Management (experience in retail/jewellery/luxury sector is an advantage).

·       Strong background in designing and delivering staff training programs.

·       Demonstrated ability to implement and track performance frameworks.

·       Proficient in English (written and spoken).

·       Fluent in Tamil (spoken).

·       Strong proficiency in Microsoft Office (Excel, PowerPoint, Word) for performance tracking and reporting.

·       Familiar with any management systems or performance tracking tools.

·       Ability to prepare training modules, reports & presentations.

·       Strong leadership and interpersonal skills.

·       Analytical and detail-oriented.

·       Ability to balance staff engagement with performance enforcement.