IT Helpdesk Support

18 hours ago

Bangsar South Kuala Lumpur, Malaysia Cardzone Sdn Bhd Full time 60,000 - 120,000 per year

Job Description

IT Helpdesk Support (Infrastructure and Operation)

Duties and Responsibilities:

  • IT Infrastructure monitoring:

· System Up Time monitoring.

· Monitor servers to ensure optimal performance, security, and reliability.

· Monitor firewalls uptime and traffic to protect the network and systems.

· Manage cloud environments to ensure seamless operation and scalability.

· Collaborate with security team to address vulnerabilities and improve security posture.

· Server/Database backup monitoring.

  • Operation Support:

· Batch file processing and monitoring.

· EOD Batch run monitoring.

· Card Management System software patch deployment.

· Server and Database backup monitoring.

  • Documentation and Reporting:

· Maintain accurate documentation of infrastructure configurations, changes.

· Prepare monthly SLA report to clients.

· Incident management to ensure all tickets are follow up with respective parties until it is closed.

· Ad-hoc report extraction.

  • Client Support Responsibilities

· Serve as the initial point of contact for clients seeking support via Help Desk 24x7 hotline and escalate to second level support engineer.

Requirements:

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • To work on shift rotation.

  • Knowledge in:

  • Virtual Machine and cloud portal

  • Red Hat Linux and Window Operating System
  • EG monitoring
  • SecureKi APPM
  • Unix command
  • Customer service skills, focused on providing timely response to customer queries and issues in verbal and/or written communication professionally.

  • Advantages:

  • Knowledge in Card Management System or Payment system.

  • Knowledge in SQL and database server such as Oracle, DB2, MySQL, etc.
  • Experience with IT Service Management (ITSM) platforms, ITIL practices such as incident management, service request fulfilment, change management.

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