C -Depot Team Leader (Kuantan)

3 days ago

Kuantan, Pahang, Malaysia Lifework Staffing Services Full time 30,000 - 60,000 per year

The Depot Team Leader will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

  • Maintain good working relationships
  • Co-ordination, discussion, and communication
  • Assist to keep performance and meet the target
  • Problem shooting and Improvement

Stakeholder Management

  • Manage parcel processing and delivery process efficiently within company delivery depot
  • Plan sorting and courier zone assignments
  • Deliver parcels to customers within the delivery depot coverage area and cutoff time
  • Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
  • Monitor the daily in scan and out scan of shipments
  • Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes, etc
  • Check and hand over delivery sheets to the delivery staff or through mobile apps.
  • Ensure safe, timely, and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, etc
  • Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
  • On a daily basis recheck exceptions of the previous day and ensure follow up of the same
  • Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
  • Handle security exceptions in the Depot along with the security team
  • Conduct regular audits of deliveries and status updates to ensure the correctness of information flow to clients
  • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
  • Ensure daily update, allocation, and collection of OTM machines for deliveries
  • Collect COD cash collected by the delivery staff, cross-check the same with the delivery sheet and deposit into the company bank account
  • Monitor performance of staff in the Depot and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally
  • Ensure adequate manning in terms of full-time PDAs etc
  • Generate and maintain MIS related to the Depot
  • Special Request handling as appropriated
  • Keep and organize working documents in tidiness and easy to use
  • Ensure a safe and secure workplace and environment.

Team Management

  • Provide direction, guidance, and support to employees to help them discharge their duties effectively
  • Motivate, train, coach, and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

  • 1 - 3 years operations experience, preferably within transportation or logistics industry
  • Good knowledge of courier / express shipment management and delivery process flow
  • People management experience as a team leader or supervisor

Job Types: Full-time, Contract

Pay: RM2, RM3,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Education:

  • STM/STPM (Preferred)

Experience:

  • Delivery Management: 1 year (Preferred)
  • Transport Operation: 1 year (Preferred)

Work Location: In person

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