Operation and Maintenance Engineer

3 days ago

Petaling Jaya, Selangor, Malaysia Ditrolic Sdn Bhd . Full time 80,000 - 120,000 per year

Duties and responsibilities

  • Function as the O&M provider for its customers, as and when required in SLA, DLP obligations, O&M Agreement etc.
  • Main responsible to draft the Annual Maintenance Plan to enable proper scheduling for preventive maintenance, periodical servicing and other criteria to be met throughout the year.
  • Coordinate and remotely support site inspections, thermal scanning, panel cleaning, electrical components testing and etc. to ensure that all these activities get carried out without delay.
  • Ensure annual KPI of the PV system is taken care of, such as PR guarantee, generation guarantee, availability guarantee etc.
  • Attend to customer's complaints on defects and/or emergency events that will eventually cause disruption in the PV system, regardless downtime is incurred or not.
  • Ensure such complaints or incidents are recorded and track in the monitoring platform agreed by the Management.
  • Ensure response time from case opening time to case closing time is within acceptable limit.
  • Demonstrate active follow-up to minimize delay caused by third party for cases that involve replacement parts or support from OEM/suppliers.
  • Ensure the technicians have all incident and maintenance test reports are properly consolidated and documented in a timely manner.
  • Conduct performance review on the Customer Assets and forecast its performance to ensure fulfill annual guarantees as stipulated in the relevant SLA/Contract/Agreement. If not able to meet the guarantees, corrective measures must be planned.
  • Assist the Head of Department to perform control on the customer support costs and expenses.
  • Assist the Head of Department to issue quotations to customers who needed the service as and when needed.
  • Assist the Head of Department to ensure the Service team's compliance to company policy guided by ISO processes.

Requirements:

  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree in Engineering (Electrical or Electronic).
  • Candidates may need to travel outstation and work on weekend as and when required.
  • Min. 3 years' experience in any technical roles in the solar PV field. O&M background is preferable.
  • Self-motivated with a proactive attitude.
  • Able to work in a teamwork environment with minimum supervision.
  • Good interpersonal skills.
  • Analytical, detail-oriented, and conscientious.
  • Independent and result-driven mind set.

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