Customer Service Representative

2 days ago

Shah Alam, Selangor, Malaysia IGT Solutions Full time 4,000 - 8,000 per year

Job Description :

You will be serving a world famous airlines agency.

  • Handle pre and post reservation inquiries by phone and e-mail.
  • Modify, change and/or cancel existing booking.
  • Act as a liaison between customer and airlines to arrange special request/ to resolve complaint.
  • Maintain good communication and cooperation with relevant departments.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Qualifications :

  • Good communication skills with Japanese Speaker
  • Non-Native Japanese speaker is required to possess at least JLPT-N2 or above
  • Good English communication will be advantage for this position
  • Able to work on a shift basis and on public holiday
  • Fresh graduates are welcome to apply
  • Working days/hours:
    5 days per week(including weekends & public holidays), 9 Hours Per Day(including 1hour lunch & 30minute break)

Benefit :

  • Attractive KPI incentives
  • Transportation Allowance
  • Company Corporate Discount
  • EPF, SOCSO, EIS
  • Health and life insurance
  • Medical & Dental Allowance
  • One way flight ticket & 2 weeks accommodation (for Expat only)
  • Working Permit will be provided (for Expat only)
  • Beverage Machines Subsidy
  • Parking Subsidy

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