Executive Housekeeper

2 days ago

Alor Setar, Kedah, Malaysia GA Management Sdn Bhd Full time 40,000 - 80,000 per year

Operational Management

  • Supervise daily housekeeping operations, including rooms, public areas, and laundry.
  • Conduct regular inspections to ensure cleanliness, maintenance, and service standards are met.
  • Ensure efficient room turnaround to meet occupancy demands.
  • Develop and implement housekeeping procedures and checklists.

Staff Management

  • Lead, train, and motivate housekeeping and laundry team members.
  • Prepare staff duty rosters and schedules according to occupancy and workload.
  • Conduct performance appraisals and provide continuous coaching and feedback.
  • Maintain proper grooming, discipline, and teamwork within the department.

Inventory & Budget Control

  • Manage inventory of cleaning supplies, linens, guest amenities, and equipment.
  • Monitor cost control and minimize wastage of materials and utilities.
  • Prepare and manage the departmental budget.

Quality & Safety

  • Ensure compliance with hotel SOPs, hygiene standards, and safety regulations.
  • Coordinate with Maintenance for repair and upkeep of rooms and facilities.
  • Oversee implementation of sustainability and eco-friendly cleaning initiatives.

Guest Relations

  • Handle guest complaints or special requests promptly and professionally.
  • Ensure VIP rooms and special setups meet guest expectations.
  • Coordinate with Front Office and other departments for smooth operations.

Administrative Duties

  • Maintain accurate records of cleaning schedules, inventories, and reports.
  • Prepare monthly reports on productivity, costs, and performance indicators.
  • Assist in planning renovations, deep cleaning, and special projects

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