Area Operations Engineer

2 days ago

Sham Alam Selangor Malaysia Park Place Technologies Full time 30,000 - 60,000 per year

Area Operations Engineer

The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners and tickets while maintaining customer satisfaction and the health of the business.

Role and Responsibility:

  • Responsible for the service flow/call for Certified Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders.
  • Responsible for processing service orders, end-to-end customer communication and coordination with Certified Partners.
  • Supervises Certified Partners every service order lifecycle.
  • Review tickets regarding customer's expectation.
  • Creates Material Demand.
  • Check parts availability and engage procurement when needed.
  • Communicates with customers regarding timing of service delivery.
  • Coordinates with Certified Partners for site visit and arrange backline when needed.
  • Maintains good working relationship with Certified Partners.
  • Verifies service resolution and confirmation with customers.
  • Other duties as assigned.

What we're looking for:

  • One to three (1-3) years related customer interface experience.
  • Possess a polite and professional phone presence
  • Demonstrates appropriate email etiquette and grammar usage
  • Proficiency in navigating computers and computer programs
  • Able to take direction well and improve work effort
  • Must display strong team spirit and willingness to work with others
  • Strong verbal and written communication skills
  • Must be able to work in fast pace and "no idle time" environment
  • Ability to work with minimal supervision, 
  • Productive with excellent time management skill set.
  • Must be available on Weekends to coordinate with other teams. 
  • Able and willing to learn independently.
  • Reliable attendance.

Education: 

  • Bachelor's degree required.

Travel: 

  • 5%

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