Duty Manager

2 days ago

Kuantan, Pahang, Malaysia The Zenith Hotel Sdn Bhd Full time 36,000 per year

Benefit:

  • Group Personal Insurance
  • Medical Claim
  • Staff Birthday Party/Festival Celebration
  • Annual Dinner
  • Meals Provided
  • Sport Club
  • Staff Rate for Hotel Room

The Duty Manager is responsible for overseeing the daily operations of the Front Office department and ensuring the highest standards of guest service. This role involves supervising the front office team, handling guest concerns, coordinating work schedules, and ensuring smooth communication between departments. The Duty Manager acts as the person in charge during their shift and plays a key role in maintaining operational efficiency and guest satisfaction.

  • Oversee daily check-in, check-out, reservations, and guest services to ensure smooth and efficient operations.
  • Act as the main contact person for guests, handle requests, complaints, and ensure excellent customer satisfaction.
  • Guide, support, and schedule the front office team to maintain service standards and professionalism.
  • Manage cash handling, prepare duty reports, and ensure compliance with hotel policies and SOPs.
  • Resolve guest issues, coordinate with other departments, and take charge during emergencies.

Requirements:

  • Diploma/Degree in Hospitality, Tourism, Hotel Management or a related field.
  • Min 3 years experience in Front Office department.
  • Willingness to learn and effectively, strong organizational and detail-oriented skills.
  • Excellent communication skills, with a commitment to timely responses and follow-ups.
  • Ability to handle sensitive information with confidentiality & integrity and able to work under pressure / work in quick pace.
  • Working hours 6 days in a week on rotational shift.

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Experience:

  • Front desk: 3 years (Preferred)

Work Location: In person

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