Customer Service Executive

6 hours ago

Ara Damansara Selangor, Malaysia Startek Malaysia Full time 24,000 - 72,000 per year

Love Talking? Solving Problems? Able to speak Mandarin & Cantonese? You might be the One

We're not just looking for someone to answer calls - we want a Customer Hero. Someone who's able to speak Mandarin, Cantonese and English, cool under pressure, and ready to work on day shifts as part of an energetic, fun and growing team. You'll be the voice that makes their day

What We Offer:

  • Job Position: Customer Service Specialist (Cantonese Speaker)
  • Industry: Digital (Printer & Imaging Solutions)
  • Working Hours: Day Shifts Only (Permanent Off day on Sunday)
  • Location: Ara Damansara, Petaling Jaya (Nearby Ara Damansara LRT)
  • Salary: Monthly salary with minimum RM4000 above, plus KPI incentive up to RM200

What You'll Do:

  • Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues
  • Communication: Handle customer inquiries professionally by provide prompt and courteous responses to customer emails, calls, and chats
  • Reporting: Maintain accurate records of customer interactions and feedback
  • Customer Satisfaction: Be the friendly voice of the brand, ensure a high level of customer satisfaction by going above and beyond in service delivery

What We're Looking For:

  • Minimum SPM qualification and fresh graduates are welcome
  • Fluent in Mandarin, Cantonese & English
  • Prior customer service experience is a plus - but not required, familiarity with printer hardware and software is a plus
  • A team player with ability to think on your feet and resolve issues quickly

What You'll Get:

  • Competitive basic salary + Allowances
  • Leave Entitlement and Statutory Contribution
  • Training & growth opportunities
  • Supportive team environment
  • Free coffee. Loads of it

Ready to turn conversations into career success?

Apply now and make your voice count - Send your resume/CV to

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