Customer Relation Executive

2 days ago

Kampong Baharu Balakong, Selangor, Malaysia WING HIN VENTURES SDN BHD Full time 60,000 - 120,000 per year

Job Goals

· Ensure customer satisfaction

· Ensure high quality service standards are met

· Increase market share

· Ensure service department profitability

· Monitor expense control

· Maintain employee retention and satisfaction

· Meet dealers performance and profit guidelines & Meet manufactures performance and operational guidelines

Job Description : Customer Service Operation

· Plan and organize total service management operations. (SOP)

· Set and monitor realistic and achievable service performance targets

· Monitor job quality

· Establish yearly staff training targets

· Cultivate business relationships (retail and fleet customers)

· Set marketing strategies to target new business and fleet companies

· Conduct analysis of market competitors, market conditions and campaign effectiveness

· Target market development for periodic maintenance and repair work to target market segments

· Develop innovative service offers

· Ensure efficient service operations through regular meetings with Parts Manager

Compile out yearly staff performance appraisals

· Monitor service shop environmental and safety issues

· Ensure customer confidence is enhanced through a clean and orderly service operation

· Ensure Toyota's facility standards are maintained

· Maintain regular contact with the Toyota distributor

· Promote the Kaizen activities in the Service area

· Handling special projects

· Involve in customer care activities and service campaigns

· In charge on Service, Technical and Warranty bulletins.

Job Qualifications

· Product Knowledge and genaral experience of Automotive After Sales Service operations

· Proven customer handling skills

· Degree holder at any related field

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