Junior Executive, Customer Service

3 days ago

Greater Kuala Lumpur, Malaysia SRKay Consulting Group Full time 20,000 - 30,000 per year

PLEASE READ CAREFULLY BEFORE APPLYING

OPEN FOR LOCAL ONLY

Role Description

This is a
12 MONTHS contract
role for a
Junior Executive,Customer Service,
based on-site in Greater Kuala Lumpur.

Key Responsibilities:

  • Attend
    to customers and intermediaries enquires and service requests received across all communication channels, e.g. phone, e-mail, webchat, Facebook and walk in service counter.
  • Deliver
    delightful service experience by providing accurate and timely response that meet our targeted service turnaround time.
  • Comply
    with relevant regulations, internal guidelines, and procedures.
  • Manage
    customers' complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
  • Support
    corporate projects & initiatives, and any tasks assigned.

Qualifications

  • Bachelor's degree in any discipline
  • Fresh graduate with minimum 6 months, up to 1 year of experience in insurance industry (Internship acceptable)
  • Life insurance experience is an advantage
  • Positive and proactive attitude
  • Excellent verbal and written communication skills
  • Customer-focused and empathetic

Only shortlisted candidate will be contacted*

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