Sales Support Specialist, OBCA Process

2 days ago

Malaysia CIMB Group Full time 40,000 - 60,000 per year
Description
  • Responsible for customers' satisfaction and service excellence.
  • Facilitate corporate account online opening (OBCA).
  • Attend to all customer enquiries on banking products and service promptly.
  • Handle general incoming enquiries from internal/external customers.
  • Assist to send customer information questionnaire and prepare onboarding documents.
  • Ensure timely and accurate submissions of documentation within internal customers.
  • Calling and tracking of save as draft / purge account opening applications.
  • Any other responsibilities / tasks as assigned by the Management from time to time.

Key Dimension of Impact :

  1. Financial:
    • Measurement of financial performance tagged to department business performance of SME.
  2. Non-financial:
    • Completion of assigned roles and responsibilities as set out in key responsibilities within agreed TAT/SLA requirement.
    • Achieve zero negative feedback or complain and keep excellent communication with relevant stakeholders and other operational units
    • Strive to achieve satisfactory completion of any other service related function within ME/SME/MC business segment duly delegated and communicated by Line manager/Department Head on a ad hoc basis.

Key Dimension of Impact *

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