Waterpark Manager

About the job

At LEGOLAND Malaysia Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Water Park, Hotels, SEA LIFE CENTRE - the opportunities here at LEGOLAND are endless

Position Summary

Oversees and leads the daily operations of all slides, pools, and attractions within the Water Park and Hotel area at LEGOLAND Malaysia. Enhancing the department and company performance by taking ownership of various initiatives as scheduled while exploring opportunities to add value to department performance and results. Establishes and maintains all procedural, safety and Guest Service standards.

Responsibility

• Oversees LEGOLAND Malaysia's Water Park attractions, slides, pools, playscapes, restrooms, changing areas, admissions, and grounds cleanliness.  Ensures that LLM maintains exceptional guest services, safety and cleanliness standards. Supports and keeps a close relationship to the commercial areas including retail, F&B, photo, events/functions, cabanas and other commercial income.
• Serves as a member of the management team.  Participates in planning, policy and direction setting, problem solving and decision making with other members of the management team.  Promotes and demonstrates Merlin's and LEGO's culture and core values through words and actions.
• Contributes to knowledge of attractions, quality installation, slide safety and guest service to ensure smooth operation of attractions, slides, pools, and playscapes.
• Oversees the hiring and training of all lifeguards according to the specified license provider requirements as well as Water Park regulations.  Ensures that training is adhered to and followed up on.  Ensures that the lifeguards receive their required amount of audits.
• Oversees all lifeguard license provider requirements and targets including external audits and requirements. Ensures full audit compliance and that corrective actions are promptly managed and implemented.
• Ensures that all safety and sanitary requirements are met and that all regulations are enforced.
• Oversees the Water Park financial planning and controlling incl. P&L's,  budgets and supports the CAPEX project planning.
• Reviews infrastructure, mechanical and other operational system requirements in accordance with plans and specifications.  Evaluates and tests slides, attractions, and pools.  Develop and implement standard operating procedures to exceed safety standards.
• Inspects the Water Park area and facilities to detect existing or potential accident and health hazards, determines corrective or preventive measures where indicated and follows up to ensure measures have been implemented.  Documents and communicates findings and results; proposes corrective actions as the situation requires.
• Develops detailed operational and safety procedures.  Works with Maintenance to develop maintenance schedules, water measures and procedures.  Maintain files and records of manuals, documentation and related product support materials.
• Accountable for the leadership including training and development, coaching and counseling practices, recruiting and MC reviews. Is responsible for managing the operational training requirements to ensure smooth operations of the park. Provide leadership to encourage guest service focus and drive to exceed guest expectations. The Water Park Manager is leading and taking part of the resort duty planning as well as Water Park duty and is instrumental in building and maintaining a positive employee culture.
• Interacts and maintains relationship with outside governmental entities (Health Department, ETC) regarding safety and health concerns.
• Maintains professional and technical knowledge by attending workshops and reviewing professional publications.
• Maintains knowledge on current changes in local, state, and federal standards regarding safety & health issues, pool cleanliness, and drain covers protocols.
• Responsible for instilling a safety culture in the team keeping guest safety of utmost importance.

Qualifications

• A Bachelor's Degree in Business, Management, or closely related field (or equivalent education and experience) is preferred.
• Requires at least five (5) years of progressive experience within industry related operations preferably within managing attractions, pools, slides/rides, and lifeguards in a theme park or business related industry.
• Demonstrated leadership experience and effective verbal and written communication skills required.
• Requires a demonstrated track record of success in operating and maintaining pools, attractions, and slides.
• Requires mechanical aptitude and ability to ensure plans, specifications, safety and quality standards are met.
• Strong guest service, interpersonal and supervisory skills are required.
• Experience in ensuring guest safety through procedures, programs and instilling a safety culture is critical.
• Knowledge of budgeting and scheduling are required.
• Exhibits both the ability to work as a team member as well as the ability to work independently and execute projects within job scope.
• Exhibits patience, flexibility, and the ability to work effectively in a fast paced environment.

• Must have or be able to acquire the following certifications and training:

• International Life Society (ILS)

• Lifeguard Saving Society of Malaysia (LSSM)
• CPR Certified
• Certified Pool or Aquatic Facility Operator
• Life Guard Training
• Lifeguard Instructor Training
• AED Trained
• Standard and Advanced First Aid Certified

About The Benefits

In return you will find a competitive salary and benefits package (including a medical, dental and insurance), and benefit from free annual pass, staff discounts, and free entry to all our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.