Customer Service Live Chat

24 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

Customer Service – Digital Live Chat Consultant

Joining Date: 17th November 2025

Location: Bangsar South

About the Role:

We're looking for a friendly and customer-focused Digital Live Chat Consultant to provide real-time support, efficiently resolve issues, and enhance the digital customer experience. As the first point of contact, you will deliver high-quality service and represent our brand with professionalism and care.

Working Days & Hours:

  • Working Days: Monday to Sunday (5 working days per week with 2 rotational days off)
  • Working Hours (Rotational Shifts):
  • Morning Shift: 8:00 AM – 5:00 PM
  • Afternoon Shift: 12:00 PM – 9:00 PM

Key Responsibilities:

  • Live Chat Support: Engage with customers in real time via live chat. Respond promptly and professionally to inquiries about products, services, orders, troubleshooting, and more.
  • Customer Assistance: Provide clear, accurate, and helpful responses to customer queries. Strive for high customer satisfaction by resolving issues or escalating them appropriately.
  • Product Knowledge: Deliver knowledgeable and empathetic support. Promote products, guide purchases, and collaborate with internal teams for effective solutions.
  • Customer Insights: Maintain accurate records of interactions and use customer feedback to contribute to service improvements.

Requirements:

  • SPM / Diploma / Degree qualification (Fresh Graduates)
  • Proven experience in customer service, live chat support, or a related field
  • Excellent written communication skills with a professional, friendly tone
  • Strong problem-solving skills and a customer-centric mindset
  • Ability to handle multiple chats simultaneously in a fast-paced environment
  • Familiarity with digital tools, live chat platforms, CRM systems, and customer support software
  • Positive attitude and strong interpersonal abilities

Why Join Us?

  • Be part of a dynamic team committed to customer satisfaction and continuous improvement
  • Supportive and collaborative work environment with career growth opportunities
  • Competitive salary and benefits package
  • Play a key role in delivering exceptional customer service and digital experiences

Note: A probation period applies for this role.

Job Types: Full-time, Contract, Fresh graduate

Contract length: 12 months

Pay: RM2, RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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