Regional Air Customer Service Specialist

9 hours ago

George Town, Penang, Malaysia Pride Professional Sdn Bhd Full time 90,000 per year

PridePRO is a regional executive recruitment company headquartered in Malaysia, specializing in logistics and supply chain talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is a global freight forwarding and logistics provider with over 40 years of expertise in supply chain solutions. Operating in more than 100 countries, they have a strong presence in air, ocean, and contract logistics. With a focus on innovation and customer satisfaction, they are trusted by some of the world's leading brands. They are currently seeking a Regional Air Customer Service Specialist to join their growing team in George Town and support key client operations.

Why Join Our Client

  • Join a reputable multinational freight forwarding company with a strong global presence.
  • Be part of a growing regional team managing diverse international operations.
  • Gain exposure to end-to-end logistics processes and cross-border collaboration.

Job Overview:

As a Regional Air Customer Service Specialist, you will manage global customer shipments (primarily air freight) and ensure smooth coordination between teams, partners, and clients. Your goal is to deliver excellent service, ensure on-time deliveries, and maintain high customer satisfaction across the region.

Key Responsibilities:

  • Manage and update customer bookings and shipment statuses, ensuring timely communication of any changes or delays.
  • Support sales and operations teams in preparing ad hoc quotations and shipment documents.
  • Coordinate between origin and destination offices to ensure smooth shipment flow.
  • Prepare and maintain shipment reports and customer service records.
  • Identify, escalate, and resolve shipment or service-related issues within the APAC region.
  • Deliver professional and timely support to clients, maintaining strong customer relationships.

What We're Looking For:

  • 2–3 years of experience in air freight customer service or operations (export/import)
  • Strong customer service mindset with proactive problem-solving skills
  • Hands-on knowledge of export documentation and international shipping regulations
  • Excellent communication and coordination across regional teams
  • Detail-oriented, organized, and able to work under pressure in a fast-paced environment
  • Proactive and collaborative, able to work independently or as part of a team
  • Positive attitude and commitment to delivering high-quality service

Job Type: Full-time

Pay: Up to RM7,500.00 per month

Benefits:

  • Professional development

Experience:

  • Air freight: 2 years (Required)

Work Location: In person

  • Technical Sales Specialist

    4 days ago

    George Town, Penang, Malaysia Air Products Full time 60,000 - 120,000 per year

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the...

  • Customer Support Specialist

    2 days ago

    George Town, Penang, Malaysia Teleperformance Full time 40,000 - 60,000 per year

    OverviewAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.QualificationsMinimum 1–2 years of...

  • Customer Service

    4 days ago

    George Town, Penang, Malaysia Job Expert Full time 40,000 - 60,000 per year

    The role of a Customer Success Specialist is in high demand due to increased business engagement via Social Media Platforms. CSAs are responsible for addressing customer inquiries, suggesting solutions, and guiding users through the features and functions of the platform to ensure customer satisfaction with high-quality advertising and...

  • Customer Success Specialist

    2 days ago

    George Town, Penang, Malaysia Two95 International Full time 2,800 - 3,300 per year

    Company: TeleperformancePosition: Customer Success SpecialistLocation: George Town, Penang, MalaysiaSalary: RM 2,800 - RM 3,300Language Requirement: English & MandarinWorking Hours: 9am to 6pm or 12pm to 9pmOverview:Respond to customer inquiries via phone and email.Serve as the primary contact for customers on the client's website.Embody the client's values...

  • Customer Support Specialist

    8 hours ago

    George Town, Penang, Malaysia TP Full time 30,000 - 40,000 per year

    Overview:About the RoleWe are looking for a proactive and customer-focused Customer Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Qualifications:Minimum 1–2 years of...

  • Customer Sales Operations Specialist

    4 days ago

    George Town, Penang, Malaysia ADI Group Full time 80,000 - 120,000 per year

    Job description:As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering Company's best interest. In Order...

  • Freight Forwarding Clerk

    4 days ago

    George Town, Penang, Malaysia Worldgate Express Services Sdn Bhd Full time 30,000 - 60,000 per year

    About the role We are seeking a highly organised and detail-oriented Freight Forwarding Clerk - Air Import to join our team at Worldgate Express Services Sdn Bhd in George Town, Penang. This full-time role will be responsible for handling all aspects of air import freight forwarding, ensuring the efficient and timely movement of goods for our valued...

  • Customer Success Specialist

    2 days ago

    George Town, Penang, Malaysia Arvion Services Full time 8,500 - 12,500 per year

    Job Overview:We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, you will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary...

  • Customer Success Specialist

    4 days ago

    George Town, Penang, Malaysia Teleperformance Full time 30,000 - 60,000 per year

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...

  • sales admin cum customer service

    4 days ago

    George Town, Penang, Malaysia BLAIR MARKETING SDN BHD Full time 24,000 per year

    Administrative Support:Perform general administrative duties, including scheduling, data entry, and document management.Maintain accurate records of customers' enrollment, progress, and communication logs.Coordinate with various departments to ensure efficient workflow and timely resolution of issues.Assist in the organization and execution of webinars,...