Property Management Assistance Co Host Programme

2 days ago


Kuching, Sarawak, Malaysia Infinite Services Group PLT Full time 30,000 - 60,000 per year

Responsible for managing and maintaining a short-term rental property to ensure a positive guest experience, maximize occupancy rates, and comply with local regulations. This role involves guest communication, property maintenance, marketing, and financial management.

Guest Experience & Communication

  • Respond to guest inquiries promptly via whatsapp, email, or phone.
  • Provide clear check-in and check-out instructions.
  • Offer recommendations for local attractions, dining, and activities.
  • Address guest issues and concerns professionally and efficiently.
  • Gather guest feedback and reviews to improve the property and service.

Property Management & Maintenance

  • Ensure the property is clean, well-stocked, and welcoming before each guest's arrival.
  • Manage regular cleaning with cleaning teams between bookings.
  • Manage the property for damage and necessary repairs with maintenance
  • Coordinate with maintenance providers for repairs and upgrades.

Listing & Marketing Management

  • Create and update OTA's (Airbnb , Booking com , Agoda )  listings with high-quality photos and engaging descriptions.
  • Set competitive pricing based on market research and demand trends on channel manager
  • Optimize listings with seasonal promotions and discounts.
  • Monitor and respond to guest reviews to improve ratings and visibility.

Booking & Calendar Management

  • Manage the Channel Manager calendar to avoid double bookings.
  • Adjust pricing and availability to optimize occupancy.
  • Implement a cancellation policy and enforce house rules.

Handling emergencies (last-minute guest issues, maintenance problems).

Booking travel, making reservations, or planning events.

Running high-priority personal or professional errands.



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