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Customer Service Officer

2 weeks ago

Petaling Jaya, Selangor, Malaysia Beacon TCM Full time 20,000 - 40,000 per year

  1. Coordinate and provide smooth health screening journey for customer from registration until being seen by doctor.

  2. Ensure accurate appointment of patient's health screening, provide efficient frontline services, maintain accuracy and confidentiality of all the patients' information and as well as to provide customer service excellence at the frontline counters.

  3. Welcomes patients warmly at the frontline counters. Answers telephone calls courteously.

  4. Ensure excellent customer service to clients at all time, attend to customer all time needs.

  5. Attends to patients / visitors promptly. Special arrangement for VIP if required.

  6. Obtain and record all customer satisfaction and feedback.

  7. Handling complaint if within the control. Otherwise, report to immediate superior without further delay.

Job Type: Permanent

Pay: RM1, RM2,300.00 per month

Work Location: In person