Client Service Executive
2 days ago
Client Service Executive
Location: Kuchai Lama, Kuala Lumpur
Job Responsibilities:
- Act as the main point of contact for clients, particularly Chinese-speaking clients, ensuring prompt and professional communication.
- Manage and grow key client accounts, ensuring high levels of satisfaction and service delivery.
- Coordinate with internal departments to ensure smooth execution of projects and campaigns.
- Prepare proposals, quotation sheets, presentation decks, and post-mortem reports for client campaigns.
- Monitor project timelines, manpower deployment, and campaign KPIs to ensure on-time delivery and optimal results.
- Conduct regular follow-ups and check-ins with clients during active campaigns or activation periods.
- Assist in sourcing and briefing promoters/brand ambassadors to match client expectations.
- Maintain and update client information, contracts, and project status in internal databases.
- Provide creative input and support in brainstorming sessions for campaigns, events, and activations.
- Manage client feedback, complaints, and escalations professionally, ensuring timely and satisfactory resolutions.
- Build strong long-term client relationships with the goal of securing repeat business and referrals.
- Stay updated with market trends and competitor activities to provide value-added insights to clients.
Job Requirements:
- Diploma or Degree in Business Administration, Marketing, or a related field.
- Fluent in Mandarin and English (Bahasa Malaysia is an advantage).
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
- Ability to multitask and perform well under pressure in a fast-paced environment.
- Prior experience in client servicing, account management, or marketing support is preferred.
- Passionate about events, branding, and customer satisfaction.
Benefits:
- Annual Leave
- Company Trip
- Yearly Increment
- Yearly Bonus
- Optical and Dental Claims
- Group Insurance
- Birthday Lunch
The shortlisted candidates will be invited for an interview session.
Job Type: Full-time
Pay: RM2, RM3,500.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Ability to commute/relocate:
- Kuchai Lama: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Retail management: 1 year (Preferred)
- Marketing: 1 year (Preferred)
Language:
- Mandarin (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
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