Manager,Fiduciary and Fund Services Operations

The specific role, based in Malaysia, will be focused on Investment Guidelines Compliance and Performance Measurement activities for all regions (i.e. APAC, MENA and HK). This role will report to the functional head of fund compliance in Malaysia and will be critical in supporting the global support function and the firm.

RESPONSIBILITIES

Strategy

Awareness and understanding of the Group's business strategy and model appropriate to the role.

Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.

Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.

Business

To assist the Head Fiduciary Services to manage the operations of Fiduciary Services and Performance Measurement processes (where applicable), in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.

To assist the Head Fiduciary Services in leading Fiduciary Services and Performance Measurement Team (where applicable) to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.

Processes

    Post-trade alerts investigation in Charles River/Excel, proactive escalation and resolution

    Preparation of Fund Performance Measurement Reports using Statpro (i.e. Allocation, Risk Analysis, Factsheets)

    Oversight of testing of Charles River and Statpro Revolution 

    Client certifications / attestations

    Partner with the team mates and ensure execution of the team's strategy

    Understand and own the risks associated with the Fiduciary Services global team

    Ensure procedure documents are up-to-date and team is following the process

    Challenge the status quo and identify opportunities for process enhancements

    Enhance existing compliance coding, and investigate / troubleshoot potential breaches when needed

    Active participation in strategic projects and initiatives

    Drive connectivity with other locations and partner with peers globally in each of the fiduciary services teams

    Manage and track escalations on Fiduciary Services and Performance Measurement product

    Champion diversity & inclusion

Governance

    Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

•    Bachelor's degree or equivalent

•    Min 5 years of significant operational experience

•    Good stakeholder management

•    Experience in projects would be added advantage.

•    Experience of coding in SQL preferred.

•    Efective communication skills verbal and written.

•    Comfortable working across multiple functions, geographies and stakeholders with maturity and judgement

•    Proficiency in MS Office

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.