customer service

2 days ago

Simpang Empat, Penang, Malaysia Cavalier Capital Holdings Sdn Bhd Full time 40,000 - 60,000 per year

Responsibilities:

1.Responsible to deliver the role of "one-stop" customer service provider

  • Offering customer service elements that are specific to logistics operations including fulfillment, speed, quality and cost.
  • Resolving customer's enquiries with accurate clarification.
  • Liaise, coordinate and follow up closely with all related departments to ensure customers' expectation are met and all customers' requests are completed agreed

2.Collaboration with customers

  • Works with clients who have complaints, orders or require information about products/ services purchased. Provide solutions to individualized situations and prioritize the customer's needs.
  • Update customers on the schedule as arranged and keep customers' updated on the progress of their both inbound and outbound shipments.
  • Build positive relationship with customer for customer retention and growth of business.
  • Resolve service issues by clarifying customer complaints, determining the cause of the problem and provide the best solution to resolve the issues.

3.Logistics Operations

  • Coordinate the entire logistics operations including process customer order, issuing invoice, custom clearance, transportation arrangement, warehousing / receiving of goods and delivery to customers.
  • Collect and analyze service issue and carrier quality information and develop clear and concise report included cost saving proposal.
  • Monitor incoming & outgoing shipments in a timely manner, including freight forwarding functions such as booking, issuing Delivery Orders, etc. Checking and confirming order status on pick-up and deliveries. Analyze freight bills for customer specific required information.

4.Reporting

  • Liaising with customer & functional departments on delivery and generate reports.
  • Adhere to escalation procedures and produce situation corrective action.
  • Any job assigned from the superior from time to time.

Requirements:-

  • At least a Diploma / Degree or any other equivalent qualification.
  • Minimum 2 years of progressive customer service or marketing experience.
  • Knowledge for Microsoft office
  • Good communication & negotiation skill

Ability to work effectively to tight datelines with minimum supervision.

Cavalier Capital Holdings goal is to nurture, grow and expand a family of companies that will continue to reward and provide purpose to our stakeholders. We identify investments that fits our values, synergizes with our strengths and benefits from our focus. The cornerstone of our existence is based on our People, our Partnerships and our Purpose.

Cavalier Capital Holdings has achieved remarkable success by investing in a diverse array of industries. Our portfolio spans semiconductors, electronics, industrial chemicals, industrial gases, refrigerants, advanced polymers, and building materials. We seek out new opportunities in sustainable solutions and renewable energy.

With a strong emphasis on innovation and superior quality, we are dedicated to driving advancements in these sectors through the application of cutting-edge technologies and specialized expertise.

We are at the forefront of environmental stewardship, focusing on developing eco-friendly products and processes that contribute to a greener future. At Cavalier Capital Holdings, we are dedicated to creating value for our customers while leading the charge in sustainability and innovation.

The cornerstone of our existence is based on our People, our Partnerships and our Purpose.

Synergy in Investments, Strength in Partnerships

Interested candidates are encouraged to apply through Jobstreet.

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