Duty Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hotel Indigo Kuala Lumpur On The Park Full time 14,400 - 120,000 per year

Company Description

Hotel Indigo Kuala Lumpur on the Park offers an immersive experience in the heart of Kuala Lumpur's central business district. Reflecting the unique character and culture of the neighbourhood, our hotel provides stunning views of Kuala Lumpur Tower and Merdeka 118, the world's second tallest building. Guests can enjoy elegantly designed rooms or explore the vibrant Bukit Nanas neighbourhood for a taste of local life.

Role Description

This is a full-time, on-site role for a Duty Manager located in WP Kuala Lumpur. The Duty Manager will oversee daily operations, ensuring exceptional guest experience and service standards. This role includes managing front desk tasks, coordinating with various departments, handling guest inquiries and complaints, and ensuring overall hotel security. The Duty Manager will also be responsible for staff training and development, as well as maintaining operational efficiency.

Qualifications

  • Experience in front desk operations, guest services, and managing hotel reservations
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution abilities
  • Knowledge of hotel management software and systems
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Degree in Hospitality Management, Business Administration, or related field is an advantage
  • Previous experience in a supervisory or managerial role in the hospitality industry is preferred

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