IT Support Admin

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Focal Consulting Full time 40,000 - 60,000 per year

Key Responsibilities

  • Configure and deploy laptops, desktops, and peripherals with standardized images and security settings
  • Provide Level‑1 support for hardware, software, network, and VPN issues
  • Manage user accounts, permissions, and access in Active Directory and other company systems
  • Guide new employees through system setup, email provisioning, and onboarding checklists
  • Maintain inventory of IT assets and coordinate equipment requests
  • Document solutions in the knowledge base and escalate complex issues to senior engineers

Required Qualifications

  • 1–3 years' experience in IT support or helpdesk environment
  • Proficiency in Windows and macOS laptop configuration and troubleshooting
  • Familiarity with Active Directory, Office 365, VPN, and common ticketing systems
  • Strong communication skills and customer‑service mindset

Benefits:

  • Monthly KPI Incentive + Yearly Performance Bonus.
  • 13th Month Bonus + Monthly Transport Allowance
  • Monthly Rental Subsidy

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