Information Technology Manager

About UsBitzaro Innovative Sdn Bhd is a fintech company dedicated to helping traditional (Web2) businesses and users transition seamlessly into the blockchain and crypto (Web3) world. As the digital economy evolves, we enable individuals and enterprises to step confidently into Web3—without the need for deep technical knowledge.Our mission is to simplify Web3 adoption:Bitzaro Innovative Sdn Bhd is a B2B2C fintech company at the forefront of mainstream adoption of crypto. It offers various fiat/crypto on and off-ramp solutions that are reshaping the industry.If you're looking for an opportunity to make an impact in the FinTech industry and work on cutting-edge technology, we encourage you to apply for this position. Join our team of innovative thinkers and help us pioneer the future of payment processing.For everyday users: we offer user-friendly tools to easily buy, convert, and use cryptocurrencies as part of their daily lives.For businesses and institutions: our  Wallet-as-a-Service  functions as a secure digital vault, enabling them to provide Web3-ready wallets to their users—creating instant Web3 identities and unlocking access to next-generation digital services.Bitzaro is at the forefront of this transformation, making crypto more accessible, practical, and secure. If you're passionate about shaping the future of finance and enjoy working with cutting-edge technology.Why Join Bitzaro·       Join the new financial system practically instead of theoretically.·       Work closely with a forward-thinking leadership team and cross-border clientele.·       Get involved in product launches with global relevance and impact.·       Be equipped with new digital marketing skills and strategiesfor global market outreach. About The JobPosition: IT ManagerLevel: ManagerLocation: KL ECO City, Kuala LumpurWe are looking for a IT Manager to lead the technology vision, strategy, and execution for our web2 to web3 fintech product suite. This executive-level role is responsible for overseeing the development, deployment, and maintenance of secure, scalable, and innovative web2.5 fintech solutions that deliver superior user experiences. The IT Manager plays a pivotal role in aligning technology initiatives with business goals in a highly regulated and fast-paced industry.What you will lead:Technology Vision & Strategy·       Stabilize & ship v1 to GA: Own a hardening plan (3 months) to improve performance, reliability, and security; close P0/P1 gaps; and reach GA with clear exit criteria (SLOs, test coverage, audit readiness, runbooks, on-call).·       Dual-track leadership: Run Track A (v1 Ops/Hardening) and Track B (v2 Discovery/Build) in parallel without resource contention; publish capacity plans and risk burn-down weekly.·       Define the v2 roadmap (3–9 months): Set product/architecture goals for web2.5 (modular services, data/ledger integrity, MPC/HSM/KMS, observability), with monthly release trains and measurable outcomes (adoption, latency, incident rate, cost/tx).End-to-End Delivery·       Own SDLC, CI/CD, and release cadence across WaaS, invoicing/off-ramp, and card programs.·       Institute crisp Definition of Ready/Done, quality gates, and predictable sprints/quarterly planning.Security, Risk & Compliance·       Establish secure SDLC and incident management (on-call, SLAs/SLOs, post-mortems).·       Oversee MPC/HSM/KMS, secrets management, role segregation, and chain/treasury operations.·       Partner with Compliance for ISO 27001/SOC 2; define PCI DSS scope and control ownership for card rails.Architecture & Reliability·       Design cloud-native, cost-aware, multi-region architecture (preferably AWS); implement observability (logs/metrics/traces) and DR/BCP.·       Ensure low-latency UX with strong consistency for ledgers, settlements, and card events.People & Org·       Build and mentor a high-performing, cross-border team (backend, frontend, mobile, DevOps/SRE, SecEng, QA).·       Set engineering career ladders, review cycles, documentation standards, and a blameless culture of learning.Stakeholders & Partners·       Align with CEO/COO/Compliance on roadmap, audits, and regulator/bank/processor expectations.·       Manage key vendors (KYC/KYT, processors, liquidity providers, cloud, analytics).Success Metrics (first 12 months)·       On-time delivery: ≥85% of roadmap milestones delivered as committed.·       Reliability: ≥99.95% uptime on core services; MTTR < 60 min; change-failure rate < 10%.·       Security: 0 critical vulns open > 7 days; measurable phishing/resilience drills; pass ISO/SOC surveillance.·       Team health: Senior IC time-to-hire < 60 days; +30.Day-to-Day Responsibilities·       Run weekly delivery reviews; unblock teams; reset plans when risks appear.·       Own CI/CD, release cadence, and deployment safety (feature flags, canary, rollbacks).·       Chair incident reviews; ensure crisp RCAs and corrective actions are implemented.·       Maintain live runbooks and playbooks for deployments, rollbacks, and security breaches.Who we are looking for:· years in software engineering; 3+ years leading multi-team orgs in fintech/crypto/payments.·       Proven delivery of regulated or mission-critical products (wallets/custody, exchanges, payment gateways, card issuing).·       Deep skills in at least two:o   MPC / HSM / KMS and key lifecycle managemento   Card rails / PCI DSS / issuer-processor integrationso   High-throughput ledgers & payments (event-driven, idempotency, reconciliation)o   AML/KYC/KYT workflows and vendor integrations·       Strong cloud architecture (AWS), microservices, containers/orchestration, IaC (Terraform), CI/CD, SRE/observability.·       Excellent stakeholder communication; fluent English (Mandarin/Chinese an advantage).Employee benefits:·       Dental claim (annual)·       Optical claim (annual)·       Medical claim (annual & apply to direct family member) ·       Laptop allowance (monthly if applicable) ·       Lifestyle expenses claim (monthly)·       Parking allowance (monthly)