Call Centre Coordinator
2 days ago
Job Responsibilities:
• To manage and control overall Call Center's daily operations.
• To ensure Standard Operation Procedures are adhered to when performing Call Center tasks.
• To ensure "Stock Inventory Control" is conducted daily.
• To ensure the return of casing by COCO or POPO is done correctly and timely whenever they attend the breakdown services.
• To ensure indoor/outdoor 24/7 breakdown service is attended and performed correctly and timely by COCO or POPO.
• To ensure all documents related to Call Center operations are collected, compiled, and processed correctly and timely.
• To ensure billings are processed and posted on time as stipulated by the management.
• To ensure all complaints by customers are properly attended and replied.
• To ensure all information or data related to Call Center operations are properly updated and recorded.
• To ensure all tasks given under Call Center operations are performed correctly in order to meet all Key Performance Indicators (KPI) as set-up by the company.
Requirements:
• Min Diploma or Certificate or equivalent.
• At least 1 year related working experience, preferably in a manufacturing / supply chain / customer service capacity.
• Experience in tyre related industries is not necessary but would be an advantage.
• Able to write and communicate in English / Bahasa Malaysia.
• Able to work beyond normal working hours if required.
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