Customer Service Associate

2 weeks ago

Kuching, Sarawak, Malaysia PARKSON CORPORATION SDN. BHD. (PARKSON VIVACITY) Full time 24,000 - 60,000 per year

 Performs the activities of Customer Service counter.

 Performing service according to the company's and MRA service standards.

 Receives walk-in customers and provide the required service and assistance.

 Promotes store cards and marketing promotions to customers.

 Provide paging services.

 Answers telephone calls.

 Escalate customer feedback, complaints and requests to the relevant department.

 Enforces good housekeeping of customer service counter.

 Handles Loyalty Programme and gift redemption.

 Report and keep safe lost and found items in the store.

 Provides clear explanation to customers on procedures and campaigns.

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