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Client Engagement Executive

2 weeks ago

Mont Kiara Kuala Lumpur, Malaysia Interior Plus Asia Full time 40,000 - 80,000 per year

Position Overview

We are seeking a highly responsible Client Engagement Service to oversee the sales journey from lead qualification to client engagement, ensuring every prospect enjoys a seamless experience that drives successful conversions.


Key Responsibilities

1) Lead Qualification & Outreach

  • Assess and verify leads from marketing platforms such as social media, Google, and partner referrals to ensure they meet company criteria.
  • Initiate contact with potential clients to understand their requirements and connect them with the right sales or design representative.
  • Keep lead information organized and updated, tracking quality, response speed, and engagement levels.

2. Client Engagement & Appointment Coordination

  • Arrange and confirm client meetings while introducing the company's profile, services, and design capabilities.
  • Join meetings with designers to ensure clear communication and enhance client trust.
  • Ensure consistent follow-ups after appointments and maintain accurate scheduling records.
  • Monitor customer satisfaction to ensure a smooth and professional experience throughout the client journey.

3. Sales Support & Relationship Management

  • Maintain regular communication with potential clients to nurture relationships and sustain interest.
  • Address client questions or concerns promptly to support decision-making and conversions.
  • Collaborate closely with the sales and design teams to streamline client interactions and improve closure rates.

4. Sales Performance & Process Improvement

  • Track and analyze key performance metrics such as appointment success, conversion rates, and follow-up outcomes.
  • Update and maintain CRM records for all client engagements and sales activities.
  • Contribute to regular team performance reviews and provide feedback for continuous improvement.

Job Requirements

  • Diploma or Degree in Business Administration, Marketing, Interior Design, or a related field.
  • Minimum 2-3 years of experience in sales coordination, customer service, or lead management (experience in the interior design or renovation industry is an advantage).
  • Strong communication and interpersonal skills, with the ability to engage and build rapport with clients.
  • Highly organized, detail-oriented, and capable of managing multiple leads and appointments simultaneously.
  • Proficient in CRM systems and Microsoft Office / Google Workspace tools.
  • Self-motivated with a proactive approach to follow-ups and problem-solving.
  • Able to work both independently and collaboratively in a fast-paced, team-oriented environment.
  • Willing to attend client meetings and support designers when required.