Customer Success

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia WIZ Full time 80,000 - 120,000 per year

About us

WIZ.AI
provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency.
WIZ.AI
's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

About the Role

As a Customer Success & Solutions Consultant, you'll play an integral role throughout the
entire customer lifecycle
— from early solutioning and onboarding, to project delivery, and long-term account success. This is a
client-facing role
that blends elements of
presales, solution delivery, and customer success
. You'll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions.

Key Responsibilities

  1. Presales & Solution Scoping

  2. Support solution architects and sales in understanding client needs and drafting solution proposals.

  3. Attend client meetings and help prepare presentation materials and demos.

  4. Assist in preparing business cases, responding to RFPs/RFIs, and client onboarding materials.

  5. Project Delivery & Onboarding

  6. Organize, plan, and execute the onboarding of new clients, ensuring a smooth and timely project go-live.

  7. Coordinate with internal stakeholders (R&D & CX team) to meet delivery timelines and quality benchmarks.

  8. Manage change requests and lead incident resolution, aligning with service-level agreements (SLAs).

  9. Customer Success & Account Growth

  10. Conduct regular client engagements such as QBRs, training sessions, and roadmap planning.

  11. Monitor product adoption metrics and usage trends; identify at-risk accounts and proactively act to reduce churn.
  12. Lead solution optimization initiatives by identifying gaps and forming cross-functional task forces to improve performance.
  13. Understand client needs and recommend upsell opportunities that align with their growth stage and business model.

Key Requirements

  • Candidates with relevant project experience, or strong interest in enterprise technology will be prioritised.
  • Degree in Business, Technology, Communications, or a related field.
  • For experienced applicants: 3–5 years in customer-facing roles such as consulting, account management, or presales.
  • Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
  • Fluency in English & local language (Bahasa Melayu) is required. Competency in spoken and written Mandarin would be a strong advantage.

Capabilities & Personality Fit

  • Clear, confident communicator with a collaborative and empathetic mindset.
  • Proactive problem-solver with a strong sense of ownership and follow-through.
  • Able to analyse data to spot trends and make evidence-based decisions.
  • Adaptable and thrives in a fast-paced, high-growth environment.
  • Organised and efficient with excellent time management skills.

Why Join Us?

  • Exposure to diverse projects across
    fintech, martech, and enterprise AI
    domains.
  • Direct client-facing experience from day one with hands-on support.
  • Opportunities for cross-functional collaboration with Product, R&D, and Commercial teams.
  • Structured onboarding and career development to help you grow into a future
    Solutions Leader or Strategic CSM
    .

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