Service Engineer

21 hours ago

Penang, Malaysia JEBSEN & JESSEN MALAYSIA SDN. BHD. Full time 60,000 - 80,000 per year

Position Summary:

The Service engineer is responsible for service sales for the assigned portfolio or products which includes preventive maintenance services, parts and components, breakdown and repair, refurbishment, and other related services to achieve sales targets.

Job Responsibilities

  • Drive Sales & Secure Contracts

    Implement sales strategies to achieve sales and order targets, promote service offerings (maintenance, spare parts, repairs, refurbishment), prepare quotations/tenders, and negotiate terms within the assigned authority limits.
  • Strengthen Customer Relationships

    Maintain strong customer relationships through regular visits, provide timely updates, deliver product/application training when required, and support the team in ensuring timely invoicing and payment follow-ups.
  • Coordinate Service Operations with Technicians

    Coordinate and schedule service jobs with the technician team, ensure proper job allocation, and follow up closely to ensure efficient and satisfactory job completion.
  • Handle Technical & Warranty Matters

    Oversee technical issue resolution and warranty claims by coordinating with the technician team or delegating tasks to the service executive when necessary.
  • Monitor Cost & Resource Utilization

    To ensure profitability and proper resource allocation in line with budget.
  • Market Development

    Identify new markets and product applications, participate in trade shows/marketing events, and stay updated on market trends to recommend suitable products/services to customers.
  • Reporting

    Ensure accurate and timely updates of sales activities in the system, manage assigned overseas sales offers when required, and provide regular performance reports, forecasts, and pipeline updates to the Sales Manager.

Job Qualifications

  • Diploma in engineering or equivalent
  • At least 5 years of working experience in related field
  • Technical service experience is highly preferred
  • Good interpersonal skill as this is a customer-facing role

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