Operation Executive
2 days ago
Summary of Job Scope & Main Tasks
Guest Service & Quality – Oversee check-in/out processes, handle escalated complaints, manage VIP services, ensure cleanliness and readiness of rooms/public areas.
Department Coordination – Liaise with Front Office, Housekeeping, Finance F&B, Maintenance, and Security; conduct daily briefings; ensure SOP compliance.
Staff Management – Assist in recruitment, training, scheduling, and monitoring performance; maintain staff morale.
Operational Monitoring – Track occupancy, ADR, and guest feedback; prepare performance reports; ensure compliance with hotel standards.
Inventory & Assets – Manage stock levels, approve supply requisitions, oversee equipment maintenance.
Job Type: Full-time
Pay: RM2, RM3,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
Education:
- Diploma/Advanced Diploma (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
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